Help Centre
Welcome to the KOLEF Help Centre, where you'll find answers to common questions and helpful resources to ensure your shopping experience is as smooth as possible. If you can’t find what you’re looking for, our team is here to help at hello@kolef.com.
Shipping & Orders
Free standard shipping is available on Australian orders over $300 AUD.
Australia: 2–7 business days
International: 4–15 business days
Orders are processed within 2–3 business days, or up to 5–7 during peak periods.
You’ll receive a tracking link via email once your order has been dispatched.
For full details, visit Shipping & Delivery
Returns & Exchanges
Full-priced items can be returned within 30 days if unused and in original condition. Sale items are eligible for exchange or store credit only.
Email hello@kolef.com to request a return, and we’ll guide you through the process.
We’ll arrange a repair, replacement or refund in line with Australian Consumer Law.
For full details, visit Returns & Exchanges
PRODUCTS
The Eden Medium Tote fits most laptops up to 16 inches.
Each product page includes a detailed “what fits” guide.
Yes, designed to handle light rain and everyday use.
Materials & Sustainability
Recycled and responsibly sourced materials, including recycled cotton canvas.
We focus on reducing waste through materials, design and partnerships.
We focus on reducing waste through materials, design and partnerships.
We love to share our sustainability journey with our community, to learn more visit our Sustainability page
Payments & Support
Visa, Mastercard, Amex, PayPal, Shop Pay and Apple Pay.
Yes, all payments are securely processed.