The KOLEF Brand Story: Passion, Purpose, and Empowerment.
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From eco-friendly materials to ethical partnerships, every choice we make reflects our dedication to reducing environmental impact.
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From mastering the art of handbag organisation to nailing the latest accessory trends, we’ve got you covered.
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Caring for your KOLEF accessory is simple and part of the journey towards a more mindful wardrobe.
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Welcome to the KOLEF Help Centre, where you'll find answers to common questions and helpful resources to ensure your shopping experience is as smooth as possible. If you need further assistance, our friendly customer support team is just a message away!
KOLEF embodies the essence of modern, eco-conscious Australian style, offering thoughtfully designed handbags and accessories. At the heart of KOLEF is a commitment to sustainability and quality, ensuring that every piece is not only stylish but also kind to the planet. Explore our collection and discover how we blend functionality with a sustainable ethos.
Our products are designed in Australia and expertly crafted in China using sustainable materials. To learn more about the care and quality of our materials, please click here.
Your KOLEF order will arrive in our signature eco-friendly packaging, designed to protect your item and the planet. Each piece comes carefully packed and includes a reusable dust bag that’s perfect for storing or travelling with your accessory. While your digital order confirmation is sent by email, we also include a printed summary inside your parcel for easy reference.
We're currently developing our gift card program. For more information or to purchase a gift card, please reach out to our team here.
We accept Visa, Mastercard, American Express, and PayPal. You can also choose express payment methods like Shop Pay and Apple Pay.
Refunds are processed through the original payment method. Please allow 3-5 business days for the refund to reflect in your account. For more details on our refunds policy, click here.
To check the status of your order, log in to your account or contact our customer service team with your order number.
For all information on returns, exchanges, and handling faulty items, visit our Returns & Exchanges page.
Setting up an account with KOLEF is easy. Click here to create a new account and keep track of your orders.
If you'd like to opt out of promotional emails or texts, simply click the unsubscribe link at the bottom of our messages.
We're always open to creative collaborations! If you're interested in working with us, please contact us at hello@kolef.com.
Please do not hesitate to check our customer support for common questions regarding orders. If you can't find an answer to your questions, Get in touch with our team using our contact form. We're here to help!
