Our products are designed in Australia and expertly crafted in China using sustainable materials. To learn more about the care and quality of our materials, please click here.

Your KOLEF order will arrive in our signature eco-friendly packaging, designed to protect your item and the planet. Each piece comes carefully packed and includes a reusable dust bag that’s perfect for storing or travelling with your accessory. While your digital order confirmation is sent by email, we also include a printed summary inside your parcel for easy reference.

We accept Visa, Mastercard, American Express, and PayPal. You can also choose express payment methods like Shop Pay and Apple Pay.

Refunds are processed through the original payment method. Please allow 3-5 business days for the refund to reflect in your account. For more details on our refunds policy, click here.

To check the status of your order, log in to your account or contact our customer service team with your order number.

For all information on returns, exchanges, and handling faulty items, visit our Returns & Exchanges page.

Setting up an account with KOLEF is easy. Click here to create a new account and keep track of your orders.

If you'd like to opt out of promotional emails or texts, simply click the unsubscribe link at the bottom of our messages.

We're always open to creative collaborations! If you're interested in working with us, please contact us at hello@kolef.com.

KOLEF bags are designed with everyday use in mind. Many of our styles feature recycled materials with a light water resistant finish; like our organisational pouches, to help protect against spills and light rain. They are not fully waterproof and should not be submerged in water.

Our bags are thoughtfully designed in Australia and crafted using a mix of recycled cotton canvas and recycled leather trims. Material details are listed on each product page so you can choose the style that best suits your needs.

Yes. KOLEF bags are designed to move seamlessly between everyday life and travel. Our designs prioritise lightweight construction, considered organisation, and durable materials, making them ideal for work, weekends, and travel. The Eden Medium Tote also offers a convenient luggage strap to securely sit on your suitcase.

Recycled materials used in KOLEF bags are chosen for their strength and longevity. When properly cared for, they are designed to withstand daily use while reducing environmental impact.

To care for your KOLEF bag, spot clean with a soft, damp cloth and mild detergent where needed. Avoid machine washing and prolonged exposure to direct sunlight to help maintain the shape and finish of your bag. For more information, visit our care guide.

We're currently developing our gift card program. For more information or to purchase a gift card, please reach out to our team here.