At KOLEF, your privacy is our priority. We are committed to safeguarding your personal information and ensuring a transparent, secure shopping experience. Please review our Privacy Policy to understand how we collect, use, and protect your data when you visit our website or make a purchase.
Introduction
At KOLEF, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website or make a purchase. Our practices comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy laws.
Personal Information We Collect
When you visit our site, we automatically collect certain information about your device, including your IP address, web browser, time zone, and some cookies installed on your device. As you browse, we collect information about the individual pages or products you view, what websites or search terms referred you to our site, and how you interact with the site. We refer to this as "Device Information."
Additionally, when you make a purchase or attempt to make a purchase through our site, we collect information such as your name, billing and shipping addresses, payment details, email address, and phone number. We refer to this as "Order Information." Together, this is your "Personal Information."
How We Use Your Personal Information
We use the Order Information primarily to fulfill any orders placed through our site (processing payments, arranging shipping, providing invoices/order confirmations). We also use this information to:
- Communicate with you;
- Screen orders for potential fraud;
- Provide you with information or advertising related to our products and services, based on your preferences.
The Device Information we collect helps us screen for potential risks and fraud, and to improve and optimise our website by generating analytics about how customers browse and interact with the site.
Sharing Your Personal Information
We do not sell your Personal Information. However, we may share your Personal Information with third parties to help us operate our business. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
We use Google Analytics to understand how our customers use our site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
We may also share your information to comply with legal obligations or to protect our rights.
Your Rights
If you are a resident of the European Union, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the details below.
Additionally, if you are a European resident, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through our site, we will maintain your Order Information for our records unless and until you ask us to delete it.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data that are stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
Security of Your Information
We take reasonable precautions to protect your Personal Information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, so please check back periodically.
Contact Us
For more information about our privacy practices, or if you have any questions or concerns, please contact us at hello@kolef.com.